MacArthur Commons HyperLeap Service FAQs
How do I connect to HyperLeap?MacArthur Commons customers can access HyperLeap service from a wired Gigabit Ethernet jack located in each apartment home, or via WiFi, which is available throughout the property. Peak data rate via Ethernet is 1 Gbps. Peak data rate via WiFi is somewhat less than 1 Gbps for any single device, but depends on many factors including number of antennas in the customer device, interference from other WiFi equipment, obstructions/location, and number of devices accessing the same WiFi access point. Generally, HyperLeap WiFi will operate at less than 1 Gbps, but will nonetheless deliver hundreds of Mbps of overall capacity, so the service experience will normally be excellent, and will normally support video streaming applications as well.
|
|
How do I get streaming video content?
HyperLeap is an Internet access provider, with special support to assure video content will work well, but we do not sell video content directly. Streaming video content must be obtained directly from one of the many Internet video providers such as:
Amazon (www.amazon.com)
Apple (www.apple.com/appletv)
Sling (www.sling.com)
HBO Go (www.hbogo.com)
Hulu (www.hulu.com)
Netflix (www.netflix.com)
Roku (www.roku.com)
YouTube (www.youtube.com)
Video applications requires hardware such as a desktop or laptop computer, tablet computer, smart phones, or smart TV. Traditional television sets require an external hardware device such as Apple TV, Google Chromecast, Xbox, Sony PlayStation, or Roku box. HyperLeap does not provide or sell video streaming hardware products.
Amazon (www.amazon.com)
Apple (www.apple.com/appletv)
Sling (www.sling.com)
HBO Go (www.hbogo.com)
Hulu (www.hulu.com)
Netflix (www.netflix.com)
Roku (www.roku.com)
YouTube (www.youtube.com)
Video applications requires hardware such as a desktop or laptop computer, tablet computer, smart phones, or smart TV. Traditional television sets require an external hardware device such as Apple TV, Google Chromecast, Xbox, Sony PlayStation, or Roku box. HyperLeap does not provide or sell video streaming hardware products.
Do I require a modem or any other hardware to access HyperLeap?
No. HyperLeap connects directly via Ethernet or WiFi to your Internet devices including computers, tablets, phones, and home routers. Accordingly, there is no hardware to buy, lease, or return when you cancel service - and there is no installation window, no installer, and no installation charge. We only need to instantly activate your service.
For video streaming, you will need a capable device such as a computer, tablet, smart phone, or smart TV. For traditional televisions, you will need an external device such as Apple TV, Google Chromecast, Xbox, Sony PlayStation, or Roku box. HyperLeap provides Internet access with special support for video streaming, but video content and video hardware must be obtained directly from respective providers of services and hardware.
For video streaming, you will need a capable device such as a computer, tablet, smart phone, or smart TV. For traditional televisions, you will need an external device such as Apple TV, Google Chromecast, Xbox, Sony PlayStation, or Roku box. HyperLeap provides Internet access with special support for video streaming, but video content and video hardware must be obtained directly from respective providers of services and hardware.
What video streaming services are supported in the various service tiers?
HyperLeap endeavors to support all popular providers. Please let us know if you have a problem with any particular service. For HD channels (720p and 1080p), HyperLeap supports Hulu, Amazon Prime, Apple, YouTube, Netflix, and others. For UHDTV video (HD4 service tier), HyperLeap supports YouTube (2K) and Netflix (4K) video streams. At this time, HyperLeap does not assure support for YouTube (4K) video streams, due to the very high bandwidth requirement.
How do I get free over-the-air TV channels?
Over-the-air (OTA) digital TV channels are available through the coax cable jack in each apartment unit. This service is provided free by HyperLeap and McArthur Commons. Just connect your digital OTA-ready television or receiver and enjoy 20+ free stations (according to http://yourfreedtv.com/LittleRock/):
|
Station Channel Network
KETSDT 2.1 PBS KETSDT2 2.2 PBS KETSDT3 2.3 PBS KETSDT4 2.4 PBS KARKDT 4.1 NBC KEMVDT 6.1 PBS KEMVDT2 6.2 PBS KEMVDT3 6.3 PBS KEMVDT4 6.4 PBS |
Station Channel Network
KATVDT 7.1 ABC KATVDT2 7.2 Ind KETGDT 9.1 PBS KETGDT2 9.2 PBS KETGDT3 9.3 PBS KETGDT4 9.4 PBS KTHVDT 11.1 CBS KTHVDT2 11.2 CBS |
Station Channel Network
KLRTDT 16.1 Fox KVTNDT 25.1 Ind KASNDT 38.1 CW KASNDT2 38.2 Ind KWBFDT 42.1 MyN KWBFDT2 42.2 Ind |